The Communications Authority of Kenya (CA) has addressed recent public concerns over the collection of biometric data during SIM card registration, reassuring Kenyans that such data collection is not required under the new regulations.
In a press statement, the CA emphasized that the revised SIM card regulations, published in May 2025, aim to protect citizens from SIM-related fraud, enhance the integrity of telecommunications services, and support secure access to digital services such as mobile money, e-government, and e-commerce.
“The concerns around biometric data are unfounded,” the Authority stated, clarifying that it has not issued any directives requiring licensees to collect biometric information such as fingerprints, DNA, or retinal scans during SIM registration. The regulations provide a definition of biometric data for context, but this does not translate into mandatory collection from subscribers.
The CA highlighted that the new rules impose strict security and confidentiality obligations on operators. All subscriber data must be processed in compliance with the Kenya Information and Communications Act, 1998, and the Data Protection Act, 2019. Sharing of subscriber information without consent or a lawful order remains prohibited, with CA and the Office of the Data Protection Commissioner (ODPC) providing regular oversight and strong penalties for misuse.
Addressing concerns about service disruptions, the Authority explained that operators may suspend SIM cards only if subscribers provide false information or repeatedly ignore registration requirements. “No subscriber can be disconnected without prior notice,” the CA clarified, stressing that operators must follow clear, fair, and transparent procedures.
The press statement also acknowledged common consumer pain points, including spam messages, unauthorized subscriptions, and misuse of phone numbers. The Authority confirmed that the updated SIM registration processes are part of a broader strategy to protect consumers and ensure digital trust.
Supporting innovation, the CA reiterated its commitment to privacy-enhancing solutions, such as number masking for mobile payments, to bolster consumer protection in the rapidly expanding digital space.
The Communications Authority concluded by reaffirming its dedication to Kenya’s digital transformation, promising responsive regulation, digital inclusion, and the safeguarding of consumer rights.